Updated information about coronavirus and concert cancellations (21 April 2020)

Due to the latest decision of Dr. Klaus Lederer, Senator for Culture and Europe, concerning all events in public concert halls in Berlin we would like to inform you that all concerts of the RSB until 31 July 2020 are cancelled.

Of course, you can return your purchased tickets. We offer the following options:

Donation

You can donate the amount that you paid for the ticket to the RSB’s projects in music education and musical outreach to children and young people and thus waive the refund.
If you would like to receive a donation receipt, please send us your ticket along with your name and address as well as a note that you would like to donate the ticket value to us.
We are also happy to receive your donation without ticket return, but would like to point out that in this case no donation receipt can be issued.

Refund

Tickets that have already been purchased can also be exchanged for a voucher or refunded.
Please send us your tickets by post and let us know if you would like a voucher or a refund. Subscription tickets are excluded from this – if you would like a refund for subscription tickets, please let us know by writing an email or letter. We do not need your tickets in this case. Due to technical reasons, vouchers cannot be issued for subscription tickets.
Please send the tickets along with your full name, your banking details (IBAN and BIC) and the required information to the following address:

RSB Visitor Service
Charlottenstraße 56, 2. OG
10117 Berlin

tickets@rsb-online.de

We recommend sending the letter by registered mail, because we do not assume any liability for tickets that get lost in the mail.
Ticket returns are possible until the end of the year 2020.

We will keep you informed about further developments and resolutions of the Berlin Senate regarding our concerts and projects on our website, our social media channels Facebook and Instagram as well as our customer mailings.

Thank you for your trust und and your understanding in this complex situation.

 

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